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Return and Refund Policy

We will accept returns from customers for purchases sent back and received by us within 7 days of receipt of the shipment on the following conditions:

Any items in its original, unopened and unused condition provided it is our own delivery or processing error. You may return within 3 days of receipt of your order. Upon receipt of the return goods, we will send a brand new unit to you. All shipping charges will be borne by us.

Any items which shows the sign of leakage or broken or defective at the time of delivery. Notify us immediately within 24 hours of the day of order receipt via email: info@ciera.my

Please state the reason for your return on the back of your packing slip. Enclosed the slip in the carton, wrap it securely. You can only send your return item(s) to:

Block C-G-TG1, FRIM-MTDC Technology Centre II, Jalan Kapur, Forest Research Institute Malaysia (FRIM), 52109 Kepong, Selangor Darul Ehsan, Malaysia.

We DO NOT accept any refund. Should you have any problems or inquiries regarding our Return Policy, please feel free to drop us a note at info@ciera.my.

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